Shipping

Last updated: July 27, 2026

Homyaku currently ships orders from China to the United States, Canada, Australia, and New Zealand.

Each order is carefully prepared and securely packed before dispatch.

Shipping Destinations

We currently deliver to:

United States
Canada
Australia
New Zealand

Shipping availability is confirmed using the address entered at checkout.

Certain remote territories, military addresses, PO boxes, and locations outside our carrier’s service network may not be eligible for delivery.

If we cannot deliver to an address after an order has been placed, we will contact the customer and issue a full refund.

Estimated Delivery Time

Orders are generally delivered within 5–12 business days from the date the order is confirmed.

This is an estimated delivery timeframe and not a guaranteed delivery date.

Delivery may take longer because of:

Remote or regional destinations
Customs inspections
Incorrect or incomplete address information
Carrier delays
Severe weather
Public holidays
Christmas, promotional, or other peak periods

Business days exclude weekends and public holidays in China and the destination country.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on the destination, parcel weight, and available delivery service.

The shipping fee displayed at checkout is the final shipping charge payable by the customer.

Duties and Taxes Included

All orders to the United States, Canada, Australia, and New Zealand are shipped on a Delivery Duty Paid basis, commonly known as DDP.

Homyaku is responsible for applicable:

Import duties
Import taxes
Customs-clearance charges
Carrier customs-handling fees

Customers will not be required to pay additional customs duties or import taxes when the parcel arrives.

Taxes that Homyaku is legally required to collect at checkout may be displayed separately as part of the final order total. These amounts will not be charged again upon delivery.

If you receive an unexpected request for customs or import payment, please do not pay it immediately. Contact us at myhomyaku@gmail.com and provide:

Your order number
Your tracking number
A copy or screenshot of the payment request

United States Delivery Restrictions

Our standard United States delivery service may not support:

Alaska
Hawaii
Puerto Rico
Guam
Other United States territories
APO, FPO, and DPO military addresses

Availability will be confirmed at checkout.

If an unsupported address is accepted accidentally, we will contact the customer to request an alternative address or issue a full refund.

Remote and Unsupported Addresses

Delivery to remote or regional locations may take longer than the standard estimated timeframe.

If an address is outside our carrier’s service area, we may:

Request an alternative delivery address; or
Cancel the order and issue a full refund.

Customers will not be charged an additional remote-area fee after an order has been confirmed unless they agree to the charge in advance.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

Recipient’s full name
Street address and unit number
City, state, province, or region
Postal or ZIP code
Telephone number
Email address

Please contact us immediately if you notice an error.

We can only update an address before the order has been processed or dispatched. Once a parcel has been dispatched, its address cannot normally be changed.

No Redelivery Service

Our shipping service does not provide redelivery after a failed delivery caused by:

An incorrect or incomplete address
An invalid telephone number
The recipient being unavailable
Failure to collect the parcel
Refusal of delivery
An address outside the carrier’s service area

Please provide an accurate address where the parcel can be received safely.

If a delivery fails for one of these reasons, the parcel may be returned, abandoned, or destroyed by the carrier. Homyaku does not automatically send the parcel again.

Any applicable refund will be handled according to our Returns & Refunds Policy.

Order Tracking

Once your order has been dispatched, you will receive a shipping-confirmation email containing your tracking number.

Tracking information may take several business days to update, particularly while a parcel is:

Undergoing customs clearance
Being transferred between international and local carriers
Moving between regional delivery facilities

Please check your spam or junk folder if you cannot find the shipping-confirmation email.

Secure Delivery Location

Please provide a secure delivery address where someone can receive the parcel.

Once tracking confirms delivery to the address provided at checkout, Homyaku cannot accept responsibility for theft or loss occurring after delivery.

We will, however, provide reasonable assistance with a carrier enquiry.

Delayed or Missing Parcels

If your parcel has not arrived within the estimated delivery period:

Check the tracking information.
Confirm that the shipping address is correct.
Check with household members, neighbours, reception desks, or mailrooms.
Contact the local delivery carrier using your tracking number.
Contact Homyaku if further assistance is required.

Delivery enquiries and lost-parcel claims are subject to the deadlines in our Returns & Refunds Policy.

Order Changes and Cancellations

We cannot guarantee changes or cancellations once order preparation has begun.

Orders that have already been dispatched cannot be cancelled.