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Frequently Asked Questions
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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. Please ensure that all shipping information is complete and accurate before submitting your order.
As our products are individually handcrafted, the estimated delivery time is 5–12 business days.
Business days exclude weekends and public holidays. Delivery times are estimates and may vary depending on the destination, customs clearance, local holidays, severe weather, or carrier delays.
Thank you for allowing us the time needed to prepare your order with care.
Once your order has shipped, tracking information will be sent to the email address used at checkout, where tracking is available.
Please allow some time for the carrier’s tracking information to update.
Occasional delays may occur because of customs inspections, local holidays, severe weather, high shipping volumes, or other circumstances outside our control.
If your tracking information has not updated for an extended period, please contact us at myhomyaku@gmail.com with your order number. We aim to reply within 48 business hours.
Contact us as soon as possible at myhomyaku@gmail.com with your order number and requested change.
We will do our best to assist, but we cannot guarantee changes or cancellations after an order has entered processing or has already shipped.
You can use our Contact form or email us directly at myhomyaku@gmail.com.
Our customer care team operates on business days, excluding public holidays observed in our country of operation. We aim to reply within 48 business hours.