Privacy policy

Last updated: July 27, 2026

At Homyaku, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, place an order, or contact us.

Information We Collect

When you shop with us or contact us, we may collect:

Your name
Email address
Telephone number
Billing and shipping address
Order and payment-confirmation information
Messages, reviews, or enquiries you send us
Information needed to process a return, refund, or delivery claim

We may also automatically collect basic information about how you use our website, such as your browser, device type, IP address, pages viewed, and products added to your cart.

Payment details are securely processed by our payment providers. Homyaku does not directly store your complete credit or debit card number.

How We Use Your Information

We use personal information to:

Process payments and fulfil orders
Arrange shipping, customs clearance, and delivery
Send order and tracking updates
Respond to questions and provide customer support
Process returns, refunds, and delivery claims
Prevent fraud and protect our website
Improve our products, website, and customer experience
Send marketing emails when you have chosen to receive them
Meet legal, tax, customs, and accounting requirements

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email.

We may still send essential messages relating to your orders, payments, shipping, returns, or account security.

Cookies

We use cookies and similar technologies to help our website function properly, remember your preferences, keep products in your cart, understand website activity, and improve your shopping experience.

You can manage or block cookies through your browser settings. Please note that disabling certain cookies may affect some website or checkout functions.

How We Share Information

We only share personal information when it is reasonably necessary to operate our business or provide your order.

This may include trusted providers that assist with:

Payment processing
Order fulfilment
International shipping and local delivery
Customs clearance
Website operation
Email communications
Customer support
Analytics and security

For delivery purposes, we may provide the carrier with your name, address, telephone number, email address, and necessary order information.

We do not sell your personal information for money.

We may also disclose information when required by law or when necessary to prevent fraud, protect our rights, or keep our customers safe.

International Processing

Because we serve customers internationally, personal information may be processed in countries outside your country of residence.

We take reasonable steps to work with trusted providers and protect personal information wherever it is processed.

Data Security and Retention

We use reasonable security measures to protect personal information against loss, misuse, or unauthorised access.

No online service can guarantee complete security, but we take appropriate steps to keep your information safe.

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer service, meet legal requirements, prevent fraud, and resolve disputes.

Your Choices and Rights

Depending on where you live, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate information
Request deletion of certain information
Withdraw marketing consent
Ask questions about how your information is used
Submit a privacy complaint

Some information may need to be retained for legal, tax, customs, fraud-prevention, or transaction-record purposes.

To make a request, contact us at myhomyaku@gmail.com. We may need to verify your identity before completing the request.

Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

Third-Party Links

Our website may contain links to third-party websites or social-media platforms.

Their privacy practices are governed by their own policies, and Homyaku is not responsible for how those third parties handle personal information.

Changes to This Policy

We may update this Privacy Policy when our services, business practices, or legal requirements change.

The latest version will always be posted on this page with the updated date.